When can I expect to receive my order?
Processing times (the amount of time from when your order is received to when it's shipped) vary from item to item. Made-to-order styles have a standard processing time of 3-5 weeks or 5-6 (it will specify on the listing) not including weekends, since they are made by hand and made to order. If you need an order delivered before a specific date, please send us a message before placing the order, and we will try our best to get it to you by that date if possible.
We are unable to guarantee delivery dates for international orders and are not responsible for delays caused by USPS once an order is shipped.
Where is my order? I haven't been updated.
Our website does not have the capability to update you through the entire made-to-order process. Once you place your made to order piece, you can trust that it is in production and will be to you within 5-6 weeks. You will receive an email when you order has been shipped.
How should I care for my jewelry?
Be sure to store your jewelry carefully away from humidity, and direct sunlight. To maintain the shine on your bronze pieces, please use the included polishing cloth in your order and polish us your piece. Simply rub the piece completely with the cloth and it will remove any discoloration. To see an example of this, visit our instagram (ouichef_studio) and look for the highlight called "Bronze Care".
Pieces from our Bronze Collection are made from bronze, which is a durable, affordable, attractive gold-colored alloy containing copper. Oui Chef Studio bronze pieces however are free from harmful nickels. For certain people, bronze has the potential to cause greenish-black discoloration when it reacts with the acid levels of the skin, creating tarnish. This depends entirely on individual body chemistry and is not the result of any defect or quality issue — it is simply the nature of solid bronze! If this bothers you, we suggest painting a thin coat of clear nail polish on the inside of the band to prevent any oxidation on the skin.
What is the return policy?
All sales are final unless your jewelry arrives broken or missing. All jewelry has a year warranty from the date you received your order. Made-to-order pieces are non-refundable. It is crucial you know your ring size before ordering any made-to-order rings. Use this at-home guide to help you figure out your ring size.
What is the cancellation policy?
You have up to 24hrs after placing your order to cancel your purchase for a full refund.
How do I figure out my ring size?
Use this at-home ring size guide here
Privacy Policy? How is my information used?
We collect information from you when you sign up for a coupon or place an order on our site. When ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
Any information we collect from you may be used in one of the following ways:
- To improve customer service
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product requested.
- To administer a promotion, survey or other site feature
- To send periodic emails
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
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In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/oui-chef-studio/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/oui-chef-studio/privacy_policy).